I had the pleasure of dealing with Miles, who was by far the most helpful person I’ve ever dealt with. The boots themselves are good however I learned very quickly that because the boots were too slack I had to wear two pairs of thick socks to fill them out, if not as in my case the backs of the heels start to wear. Worth bearing in mind as once you have worn the items its not possible to send back for obvious reasons. Next I buy more I will probably buy the next size down rather than having my feet rattling around in them. Doooh!!